Jellystone Park™ Cleveland Sandusky

Why does the park experience power outages?

Our park is located in a rural area where utility service interruptions occasionally occur. When outages happen, they typically affect not only our resort but also the surrounding community. These outages are managed and repaired by the local utility provider, and restoration timelines are determined by their crews.

What should I expect during a power outage?

When utility power is unavailable, electric service throughout the resort will be interrupted. Depending on the duration and severity of the outage, certain amenities, activities, food service, retail operations, and guest services may be limited or temporarily unavailable. Our team will make reasonable efforts to continue providing guest activities and services when conditions allow, but operations may be modified based on available resources and safety considerations.

Will water and sewer services be available?

No. Our water and wastewater systems require commercial electrical service to operate. During an extended power outage, water service, restroom facilities, bathhouses, and sewer-dependent amenities may become unavailable until utility power is restored.

Will the bathhouses remain open?

Bathhouses and restroom facilities may be closed during power outages due to water and wastewater system limitations. These facilities cannot reopen until power has been restored and all systems have been inspected and returned to normal operation.

How quickly will services return once power is restored?

While electrical service may return immediately, many resort systems require additional time to restart, stabilize, and be inspected for proper operation. Water systems, wastewater systems, pools, food service equipment, point-of-sale systems, and other resort amenities may not be available immediately following restoration of power.

Will I receive updates during an outage?

Yes. Our team will provide updates as information becomes available from the utility provider and will communicate any operational changes affecting guests.

Will refunds or credits be issued due to power outages?

Utility outages are beyond the control of the resort and are considered circumstances affecting the broader community, not just the campground. As a result, refunds, credits, or compensation are generally not provided for utility interruptions, including loss of electrical, water, wastewater, or related services resulting from area-wide power outages.

Should I prepare for the possibility of an outage?

As with any rural destination, we recommend bringing flashlights, portable battery packs, and any other items necessary for your comfort during an unexpected utility interruption. Guests who rely on electrically powered medical equipment should make appropriate contingency plans prior to arrival.

We understand that power outages can be inconvenient and appreciate your patience and understanding during community-wide utility interruptions.

Our pool and lake are open 11am-8pm, 7 days a week. The pool and lake open on Memorial Day weekend and close on Labor Day weekend.

All refunds will be issued only to the original payment method and the same credit card used for the purchase. This policy is in place for fraud protection and security purposes. Please note that once a refund is processed, it may take several business days for the funds to appear in the guest’s bank account, depending on their financial institution.

Yes, our pools are ADA-friendly and offer either a pool lift or zero-entry access.

Download the Jellystone or Campers App in your Google Play or App Store.

We recommend booking at least 3-6 months in advance of desired arrival date, as our Camp-Resort will fill up quickly!

Sunday night- Thursday night will be our lower rates with our higher rates being the weekends.

We are happy to show off the Camp-Resort and we do allow tours. However, we cannot allow tours on holidays or busy weekends. Please call ahead, we would hate for you to waste a drive.

Please call (440) 309-6078 in case of an after-hours emergency, and the call will be answered by the manager on duty.

Guests are encouraged to bring their own linens, including bath towels. However, linens are available for rent.

For Tent Sites, RV Sites, or Cabins, you can have up to 8 people on your reservation. For the Ranger Cabin, the maximum number of guests is 4.

Several activities and attractions are included with your reservation: