CHARACTER - General
All Franchisees receive a Bear Care Manual
when a new costume is shipped to their park. This is a very
good reference guide. You can also access more information
by going to www.olympus-flag.com. Go to Corporate Programs
and click on the Jellystone icon.
The use and care of your
Yogi Bear Costume Character is extremely important to everyone.
Yogi's appearance and actions directly effect the image of your
park, the perception of your operation as well as the "Yogi"
The quality of the Yogi Bear image is important to you, Leisure
Systems, Inc. and Hanna-Barbera Productions as such the following
guidelines must govern the use of your character costumer.
HOW TO PROPERLY
DRESS THE CHARACTER
1) Performer will need
an assistant to help get dressed and walk around.
2) Performer should
wear a t-shirt, shorts, and socks. Long hair should be pulled
into a ponytail.
3) Performer should
sit down and put legs through body pod and legs of suit.
Do not pull over shoulders yet.
4) Put feet on performer.
5) Clip/Fasten the seat
belt strap to the head. Put the head on, then adjust chin
strap to fit. Put seat belt around waist and adjust to fit.
6) Pull up body pod
and suit and insert arms.
7) Tuck in neck ruff
and zip up.
8) Put on gloves.
9) ....and you are ready
HELMET ADJUSTMENT INSTRUCTIONS
1) Three points of adjustment on helmet.(1 wing nut on back of helmet
1 wing nut on each side of helmet.
All wing nuts allow the helmet to be adjusted up and down and allow
for adjustment of proper angle of
3) Begin adjustment at the back of the helmet by loosening and
tightening the wing nut. This will allow for the helmet to
move up and
down and the angles to be adjusted for visibility and comfort.
4) Continue to loosen or tighten the wing nuts on each side of the
helmet as needed until the helmet fits comfortably and proper visibility
5) Once all wing nuts have been adjusted, be sure that all are tightened
to ensure the fit remains straight and secure.
The Care and Feeding of Animal Characters
ANIMAL: Any living thing having characteristics distinguishing it
from a plant and the ability to move voluntarily.
CHARACTER: The features and traits that form the individual nature.
Once the character performer
has been chosen according to the height ranges, which are: Yogi
5'8"-6'0", Cindy 5'6"-5'9" and Boo-Boo 5'3"-5'6",
Ranger Smith 5'8" - 5'10", he or she needs to take into
account the emotional qualities of the individual character. The
performer can then use this knowledge to enhance their walks with
hand gestures or body poses.
BEHAVIOR AND APPEARANCE:
The following rules have been set up as a guideline for those who
will play the character. These guidelines must be followed and maintained
whenever in costume.
A character must only be seen in complete costume. At no time,
except in emergencies, should anyone but ourselves see the character
in partial costume. This includes a glove not properly put on, or
a part of you showing through the costume. A character should not
remove any part of the costume unless in a designated change area,
or in complete privacy adequately shielded from the guests.
Each character has a unique voice that you and I cannot duplicate
perfectly, therefore we should not talk in costume, trying to imitate
or otherwise. We also should never write while in costume.
Each character must have a unique personality, and the guidelines
for you character's personality must be predetermined before the
character is ever shown to the public. It is important that each
person who wears the costume is then "schooled" as to
the personality of the character. Also, it is important that they
"act" the character whenever in the costume: "In
costume, in character." Never expose your character to ridicule
or embarrassment. Remember: you new Yogi Bear represents Jellystone
Only authorized, properly trained Camp-Resort personnel are to
be in costume. As a matter of policy, LSI requires that no campground
guest can perform as any Jellystone Park character.
Your character costume is an investment in your business -- treat
it as such.
CHARACTER PERFORMANCE "DONT'S":
1. Never do "statue walks" where you go out and stand
perfectly still for all or part of a walk. This is extremely boring
and not entertaining at all.
2. Never kneel or roll around on the ground or floor while in
costume. Nothing wears down a costume more than asphalt.
3. Never handle small infants. Nothing wears down a baby's head
faster than asphalt.
4. Never handle cameras, sunglasses or other fragile and potentially
expensive objects. Even though you may feel very agile in your
costume, the bulkiness makes one very clumsy in handling things.
5. Never put yourself in a potentially dangerous situation (to
you or to patrons). Never climb on objects such as chairs or tables,
and never run and put yourself in a situation where you cannot
see patrons approaching you.
1. The key to making your character come to life is movement.
The more animated a character appears, the more lifelike he looks
to those viewing him.
2. Exaggerated movements best communicate ideas and emotion.
Experiment to find out which gestures help you most.
3. Hand movements are extremely important in bringing the costume
to life. Keeping the hand active by pointing, clenching a fist
and waving are all ways to make the personality of the character
4. Eye contact is a difficult but important talent. In most cases,
your eyes are not located in the same place as the character's.
Thus, you must compensate by lowering your head to make the character
appear as if he is looking at the object, as illustrated below.
5. Try to develop your own style of walk something characteristic
of you own costume. This is important because a character that
walks like a normal person, looks like a normal person. After
your first couple of appearances, you will begin to walk and act
in character whenever you put on your costume.
6. Always be thinking about ways to be the center of attention,
ways to interact with the patrons, and ways to have fun.
WHEN DEALING WITH THE CHARACTERS
The character is considered the ambassador of the Jellystone Parks.
He represents our symbol, style, and reputation, and so do you...your
attitude and appearance, as well as the characters, aid in making
our "show" a fun and entertaining experience for your
It is important that you keep a sharp eye on the character costume
while performing. You have got to make sure that the character always
looks its best. Watch for untucked sleeves, untucked neck fur, undone
When one escort is out with several characters, it is always wise
to know the vulnerable parts of each costume so you can pay more
attention to the most vulnerable characters. Also, when escorting
many characters in a group, if they begin spreading out, it becomes
very difficult to keep a watchful eye on each character, which could
result in an accident. It takes only a moment for a character to
be pulled to the ground or hit. If you are paying close attention,
guests will think twice about annoying a character. Be aware at
all times of what is happening around you. Learn how to recognize
potential problem situations and avoid them.
Often you will need to be the characters eyes and ears. Help them
avoid puddles, trees, mud, and unseen small children. Aid in shaking
hands, posing for pictures, waving, or anything where visual judgement
is needed. When posing for pictures, let the character know who
is taking the picture.
Many times the escort must try to create situations which will
enhance interaction between guest and characters. Sometimes games
like Redlight-Greenlight, Follow the Leader, and Hide-N-Go-Seek
will help. In addition, involving children in a short character
skit of a scene from a popular movie may prove enjoyable for the
children and their parents.
You'll find that some children are afraid of the character. In
this situation always try to act as a middle-man. Talk softly to
the child and explain to them that the character is very nice and
will not hurt them. Sometimes it helps if you compare a character
to a big stuffed animal, then perhaps you can convince the child
to start petting him.
Establish and maintain a working relationship between the character
and yourself. Talk to the character as if you really believe
it is real. Remember, always talk to the character's eyes, not the
eyes of the person in the costume.
WHEN DEALING WITH THE GUESTS
The escort is not only a person who deals with the characters.
The escort is constantly interacting with the guests, whether answering
questions about the characters, giving directions, or handling complaints,
an escort can make or break a guest's day.
Always try to smile. It really is true that it takes less effort
to smile than to frown. Along with making our guests feel more comfortable,
it will make you feel much better about the day.
Remember to greet the guests with a warm friendly "Hello."
It is much easier to talk with people and help them if you present
a friendly warm atmosphere.
During the course of your performances, the chances are good that
someday you will come in contact with a guest who disagrees with
a policy or feels they have been mistreated and would like to complain.
This type of situation will occur when you deal so extensively with
the public. To help you deal with this type of situation, there
are a few simple steps to follow:
GIVE YOUR UNDIVIDED ATTENTION - Look directly at the guest.
LISTEN TO THE GUESTS COMPLAINT - Listen all the way through without
interruption. If a guest has a problem and they're upset enough
to talk to you, about the best thing you can do is give them your
undivided attention. Many times you can solve guests' problems
just by listening.
LOOK FOR SOMETHING IN THE PERSON'S REMARKS THAT YOU CAN AGREE
WITH - By using this approach, you can avoid an emotional argument.
DO WHAT YOU CAN - Do everything in your power to solve the problem
before calling your supervisor. Many times when a guest is upset,
they want a response from the person they are talking to. They
do not want to be passed from person to person.
DEVELOP ALTERNATIVE SOLUTIONS - Use logic and common sense to
establish a possible solution.
NEVER PROMISE ANYTHING YOU CANNOT DELIVER - When trying to please
a guest never say you can do something you know you cannot do.
For the moment this may quiet the guest, but when they find out
they were just told that to appease them, they will be even more
REFER PROBLEMS WHICH ARE BEYOND YOUR AUTHORITY OR CONTROL - Do
not go over your head.
SMILE, BE PLEASANT - Remember, behavior influences behavior.
CHARACTER COSTUME CARE & REPAIR
Keep your Bear Survival
Kit handy and well stocked with the items we've suggested (refer
to the list inside your kit). Keep Shout Wipes on hand for
quick removal of stains. Safety pins and a needle with thread
will provide temporary fixes for problems with zippers or seams.
Listed below are some
general rules on preventive maintenance:
1. Once a week, the entire costume should be checked. Nuts and
bolts in the head sometimes work loose and it is much easier to
tighten them than to replace them. Check all hooks and eyes. Replace
if damaged or rusty so that they cannot tear holes in the fabric.
2. Check the top stops of zippers
on the skins. THIS IS IMPORTANT. Zipper heads and stops become
worn and the head pulls off. If the top teeth are damaged, remove
two or three and replace with two or three top stops. You have
just saved yourself the task of replacing an entire zipper.
3. Sweat rots fabric.
Repair seams by machine whenever possible. Turn inside out to
dry. On skins with snap tape hems, drop the hems so that a permanent
crease does not form.
5. When taking the heads
off, do not set them upside down. This wears out hats and ears.
If properly handled, these "no wear" areas should stay
looking new for the life of the costume.
6. It can be very tempting to pick
up the head by the ears, but please avoid using the ears as handles.
The ears will loosen up and even break if mishandled.
PROPER WAY TO CLEAN
There is a proper way to clean these costumes which should be adhered
to in all instances:
1. After cleaning non-machine-washable items, they should be
Scotchguarded. This goes a long way in preventing stains and dirt
from soaking into fibers.
2. All fur should be gently brushed with a pet brush once a day,
or after each use.
1. Remove pod hoops.
Make sure you mark each tube for proper placement, as tubes
may be different.
2. Machine wash on GENTLE.
You can also hand wash in a stationary tub and rinse thoroughly
or hose detergent water off.
3.Hang and air dry.
4. The pod can be machine
washed in a machine without a center post.
5. Replace pod hoops.
SKIN, Foot Covers
1. Remove foot covers
from the foot foams before washing. Machine wash in warm
water on a gentle cycle with mild detergent.
2. Turn jumpsuit inside
out to dry seams completely. Unsnap and drop hems to avoid
a permanent crease on legs.
3. Air dry only.
Heat will damage the fur and shrink the covers so they no longer
fit over the foot foams.
4. Brush out with a
wire pet brush when dry.
1. Remove covers for
2. Spray inside of foot
foams with disinfectant spray and allow to dry.
3. Foot foams can also
be machine washed. Place upright in the washer on gentle
cycle and use warm water.
1. Collar can be spot
cleaned, if not too dirty - otherwise remove collar from head
by unscrewing bolts or undoing Velcro and then retreat any stains.
2. Soak in tub of warm
water with mild detergent helps loosen ground in dirt and persperation.
3. Rinse and repeat,
if necessary. Air dry.
1. Remove tie from head and pretreat any stains. SHOUT works
2. Machine wash in warm water on gentle cycle or hand wash.
3. Air dry and then spray with Scotch-Guard.
1. Remove hat from head and take off hatband.
2. Pretreat any stains or ground in dirt.
3. Hand wash with a cloth using a mild detergent mixed in warm water.
Do not submerge in water. Rinse with
warm water on a clean cloth.
4. Air dry and then spray with Scoth-Guard.
1. Scrub fur only with
a mild detergent and rinse with water. Allow 24 hours to
air dry. Brush fur with a wire pet brush when dry.
2. If the head has face
foam do not scrub or wipe face foam. Dust and dirt can be
gently blown out of the foam with compressed air from a can.
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