The previous policies, procedures and instructions presented in
this guide were designed to aid camp resorts with the development
of effective maintenance policies and programs. This section will
provide outlines that can be followed when putting together your
individual maintenance manual. The outlines will include a brief
description of each section along with some suggested statements
that can be utilized by the Owner/Operator.
It is vitally important that the final maintenance manual be an
authoritative reference and guide of your operation. The manual
should answer many of the questions that may arise in the daily
performance of your technician's duties. Above all, it should
be the number one tool that your employee will use, not only to
maintain the goal of high quality expected by you, the Owner/Operator
and guests, but also to make it easier to achieve that goal.
1. Statement of Goals/Objectives
a. The first section of the manual should communicate management
goals and objectives in the maintenance areas. Some of the suggested
statements that can be included and expanded upon are as follows:
- It is the camp resort's goal to maintain a safe place for
its guests and to safeguard itself and its employees.
- It is the camp resort's goal to maintain high maintenance
and cleanliness standards.
- It is the camp resort's goal to complete all inspections
honestly and thoroughly.
- It is the camp resort's goal to provide a high quality product
to the guests who visit the park.
- It is the camp resort's objective to foster a climate where
there is dedication to the values of the camp resort's goals
combined with support for all employees who accept those values.
- The camp resort believes in productivity through people,
creating in all employees the awareness that their best efforts
are essential and will be rewarded as the camp resort succeeds.
- The camp resort management believes in a positive management
approach and proper treatment of its employees.
- The camp resort believes no matter what your position may
be, your work influences the guest's opinion of the park.
Maintenance employees generally work behind the scenes and
it is their cleanliness, attention to details, and quality
control that help deliver an excellent product.
2. Employee Personnel
a. This section should provide the pertinent standards that
management has developed as part of its goals to establish uniformity
in the areas of employee grooming, conduct, benefits and incentives.
Some of the items that may be covered in this section include:
- Hiring Requirements.
- Employee Uniforms.
- Grooming Standards.
- Rules of Conduct (do's and don'ts).
- Employee Services (meals/discounts).
- Pay Schedules/Holidays/Vacations.
- Any Incentive Plans.
- Termination/Quit Procedures.
3. Motor Vehicle Policy
a. Most camp resorts have some type and quantity of company
vehicles or motorized equipment. This section should be used
to explain policies with regard to operation and care of vehicles.
b. It is recommended that, at the minimum, all employees demonstrate
ability and familiarity with the controls of any vehicle prior
to being authorized to commence its operation. Many camp resorts
require the employee to be in possession of a valid driver's
license before they are allowed to drive company vehicles. Some
camp resorts carry it a step further and require a company issued
driving license before giving authorization to drive any of
their motor vehicles.
c. The motor vehicle policy should be detailed in this section
and may include the following examples:
- The maximum speed limit for driving on camp resort property
is (5-1/2 MPH for example).
- All passengers should occupy a seat and remain seated while
the vehicle is being operated.
- All vehicles must be operated in a safe and efficient manner.
- Rides should not be given to uninvolved employees or patrons
for other than business purposes.
- Always be on the alert and do not allow attention to wander
through constant conversation or sightseeing.
- Always become familiar and comfortable with the controls
of a vehicle before attempting its operation.
- All occupants should wear seatbelts (if provided) when applicable.
- Turn off the motor when filling the gas tank.
- Misuse of company vehicles is cause for disciplinary action.
- Always turn off the motor when not seated at the controls.
4. Safety/Incident Procedures
a. This section should include the safety responsibilities
and required care shared by each maintenance employee in preventing
an incident or minimizing the consequences when one does occur.
Some topics that may be addressed in this section are as follows:
- Carelessness causes incidents and is dangerous both to the
one who practices it and to fellow employees.
- No practical jokes, shuffling, horseplay or daring to take
chances will be tolerated.
- Employees shall at all times use the safety devices and
appliances provided by the company; i.e., eye protection,
hard hats, safety belts, breathing apparatus, ear protection,
- Every employee is individually responsible for his/her own
safety and adherence to all safety procedures.
- Constantly check the work area for objects or liquids that
could cause a slip or fall . . . the most frequent accidents
in most parks.
- Constantly maintain good housekeeping habits. A messy work
area is a dangerous work area.
- In case of an accident, call your supervisor. DO NOT MOVE
AN INJURED PERSON; follow established first aid or emergency
5. Emergency Response Procedures
a. Each Camp-Resort needs a plan which addresses the emergency
response procedures, by department, to be followed in the event
of a major disruption occurring during normal operations.
b. In this section, maintenance personnel should be made aware
of their responsibilities during specific emergency situations.
It is important to the safety of employees and guests that the
Camp-Resort take immediate and coordinated action during all
incidents. Remember to maintain a professional appearance at
all times. This will help reassure all parties that you are
in control of the situation.
c. Some of the items this section should include are as follows:
- Instructions for heavy equipment; use of cutting torches;
rescue rigging and temporary enclosures of affected areas.
- Instructions for shutting off electrical service where downed
wires are involved; providing temporary electrical service
where requested; and providing temporary lighting.
- Instructions for shut down of ruptured gas and water lines
and control of operation of valves in fire loop systems.
6. Fire Prevention Procedures
a. This section should explain the responsibilities of all
employees to report any evidence of fire hazards and to become
familiar with the location and proper use of fire hoses and
fire extinguishers that are located in their work areas or ride
maintenance assignments. It might include the following four
basic instructions necessary for the operation of a fire extinguisher:
1. Pull the pin from the handle,
2. Squeeze the handle,
3. Hold the lever in this position, and
4. Direct the discharge at base of the flame.
b. It is important in this section to make each employee aware
of his/her first priority when a fire is detected. Since most
camp resorts are not equipped to fight a major blaze and employees
are NOT firefighters, the goal here might be to provide instructions
for limited containment where possible.
c. Some of the key points that might be included as part of
the instructions in this section would be as follows:
- Do not allow trash to accumulate.
- Practice good housekeeping in work areas.
- Mark fire extinguishers and make sure they are of the correct
types and in the right place.
- Identify hazardous materials and store them in designated
- Keep exits unobstructed and clearly marked.
- Inspect electrical wiring continuously for good connections,
good grounds and check for rub wear.
- Permit smoking only in designated areas.
- Handle flammables with proper care.
- Make sure equipment and tools are free of excess grease,
and that they are clean and are used properly.
7. Special Care Maintenance Practices
a. This section should include information on those special
maintenance procedures that may be common within all camp resorts.
b. Some of the special care areas that should be addressed
in a maintenance manual would include but not be limited to
- Procedures for identifying and correcting problems involving
the wearing of moving equipment.
- Procedures for identifying and correcting problems involving
the wearing of stationary equipment
- Procedures for identifying and replacing worn parts involving
moving joints (bearing or bushing) including replacement parts
lists and lubrication schedules.
8. Daily Maintenance and Inspection
a. This section should include all of the maintenance requirements
that must be completed on a daily basis. Some of the information
to consider for this section would include the following:
- Copies of any check sheets which have been developed.
- Specific instructions for carrying out each item on the
- Specific instructions for completing all safety checks and
performing the pre-operation cycle test.
- Specific instructions for documentation and recordkeeping.
9. Safety Requirements
a. This section should include any instructions general or
otherwise, that may be important to the safety of the maintenance
employee or guests. Topics for this section might include the
requirement to check the following:
- Fire extinguisher locations.
- Emergency lighting systems.
- Special evacuation equipment.
- Sound systems.
10. Manufacturers' Instructions
a. The last section of the manual should be reserved for providing
to the technicians any information that the manufacturer has
released that must be available to properly complete operation
and/or maintenance. This information might include, but not
be limited to the following:
- Assembly drawings.
- Component part drawings.
- Special assembly and disassembly instructions.
- Spare parts lists.
- Manufacturer's check sheets.
- Lubrication procedures and types of lubricant.
- Electrical, pneumatic and hydraulic schematics.
- Operation description.
These outlines are not intended to be all inclusive, but will provide
the necessary information for the Owner/Operator to complete a maintenance
manual that will be a good basic tool. Most Owner/Operators can
then take this basic tool and expand it to achieve the proficiency